Privacy policy

At Velocity Family, we are committed to protecting your privacy and handling your personal data responsibly. By using our website at velocityfamily.lk and placing orders with us, you agree to the practices described in this policy.

Who we are

Velocity Family is a Sri Lanka-based importer and retailer of premium plastic products including water bottles, flasks, and related household and electronic items. We can be reached through the contact details listed on our website.

Information we collect

When you browse or purchase from our store, we may collect the following personal information.

-     Full name

-     Delivery address and billing address

-     Email address

-     Phone number and WhatsApp number

-     Payment details processed securely through PayHere or your bank — we do not store card details

-     Order history and purchase preferences

-     Device and browser information collected automatically when you visit our site such as IP address, cookies, and pages visited

How we use your information

Your personal data is used strictly for the following purposes.

-     Processing and fulfilling your orders

-     Arranging delivery through our trusted local courier partners such as Prompt Xpress, Pronto Lanka, Domex, and PickMe Flash

-     Sending order confirmations and shipping updates via SMS or email

-     Responding to your customer service enquiries

-     Preventing fraud and maintaining the security of our store

-     Improving our website experience based on how visitors interact with it

How we share your information

We do not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is shared only with trusted service providers who assist us in operating our business and only to the extent necessary.

-     Courier and delivery companies — to dispatch and track your orders

-     Payment processors PayHere — to securely handle your transactions

-     Shopify Inc. — our ecommerce platform provider which stores and processes order data on our behalf

All third parties we work with are required to handle your data securely and in accordance with applicable privacy laws.

Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience. Cookies help us remember your cart contents, understand how visitors use our site, and ensure the store functions correctly. You can disable cookies in your browser settings but this may affect how parts of our site work.

Data security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Our store is hosted on Shopify which maintains industry-standard SSL encryption across all pages. Payment transactions are processed through PayHere's secure gateway and are never stored on our servers.

Your rights

Under Sri Lankan law and general data protection principles, you have the right to the following.

-     Request access to the personal data we hold about you

-     Request correction of any inaccurate or incomplete data

-     Request deletion of your personal data subject to our legal obligations

-     Opt out of any marketing communications at any time

To exercise any of these rights please contact us using the details provided on our website. We will respond to your request within a reasonable timeframe.

Data retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy including completing your orders, resolving disputes, and complying with any legal obligations. Order records are typically retained for a minimum of three years for accounting purposes.

Third-party links

Our website may contain links to third-party sites such as our Facebook page or courier tracking portals. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or applicable law. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

Contact us

If you have any questions or concerns regarding this Privacy Policy please get in touch.

-     Website: velocityfamily.lk

-     Email: velocityimporters@yahoo.com

-     Phone / WhatsApp: 077 798 1536

-     Address: 259/15, Bandaranayakapura Road, Kalapaluwawa, Rajagiriya, Sri Lanka